Alabama Department of Labor Discontinues In-Person Appointments, Announces New Phone Appointment System

The Alabama Department of Labor has announced a new phone system designed to assist residents with the unemployment claims process.

The new system will be available Monday, January 4th. ADOL anticipates being able to assist 600 Alabamians each weekday.

“This new callback system will allow us to serve more claimants per day than we’ve been able to previously,” said Alabama Department of Labor Secretary Fitzgerald Washington. “We’ve been working nonstop to improve our services to unemployed Alabamians and this system will hopefully accomplish that.”

Those in need of submitting a claim or those who have questions about their existing claim can call 1-800-361-4524 to set an appointment for a call back. Only one call back appointment can be scheduled per day, so those in need of assistance are encouraged to have their phones with them the day of their respective call backs.

The phone system will also allow ADOL to take additional safety measures for its employees during the COVID-19 pandemic. ADOL had discontinued appointments at the Crump Senior Center in Montgomery until further notice.